This Privacy Policy describes how The BestVoy (“we,” “us,” “our”) collects, uses, and shares your personal information when you visit or make a purchase from www.bestvoy.com (the “Site”). Please read this policy carefully to understand our practices and how we protect your privacy.

Table of Contents

1. Who is responsible for data processing?
2. How We Collect And Use Your Personal Information
3. What Personal Information We Collect
4. Information We Collect Directly From You
5. Information We Collect Through Cookies
6. Information We Obtain From Third Parties
7. How We Use Your Personal Information
8. Cookies & Similar Technologies (Consent & Controls)
9. Processing of Data for Web Analytics
10.  How We Disclose Personal Information
11.  User-Generated Content
12.  Third-Party Websites and Links
13.  Children’s Privacy
14.  Security and Retention of Your Information
15.  Your Rights and Choices
16.  Complaints
17.  California Privacy Notice (CPRA)
18.  EEA/UK Addendum – GDPR/UK-GDPR
19.  International Users & Transfers
20.  Updates to This Policy
21.  Contact Us

1: Who is responsible for data processing?

The BestVoy is the data controller responsible for processing your personal information. We handle your data in accordance with applicable laws, including the EU General Data Protection Regulation (GDPR), UK-GDPR, and the California Consumer Privacy Act as amended by the CPRA.

Data Controller: Richan INC (Bestvoy)
Email: support@bestvoy.com
Phone (US): +1 (508) 204-3308

2: How We Collect And Use Your Personal Information

We collect personal information when you browse the Site, create an account, place an order, contact support, subscribe to marketing, or interact with embedded services. We process data based on consent, contract, legitimate interests, and legal obligations.

3: What Personal Information We Collect

Categories include identifiers (name, email, phone), commercial information (orders, returns), payment data (processed by secure gateways), device/technical data, usage data, and communications/preferences. Exact data collected depends on your interactions with the Site.

4: Information We Collect Directly From You

4.1 Account Registration

• Full name, email, password (encrypted), optional phone number
• Preferences (language, communications)

4.2 Purchases & Transactions

• Billing/shipping addresses, order details, returns/exchanges
• Payment information (handled by PCI-compliant processors; we do not store full card numbers)
• Discount/loyalty information and receipts

4.3 Communications & Support

• Emails, chats, tickets, survey responses, and review content
• Newsletter subscriptions and marketing preferences

5: Information We Collect Through Cookies

5.1 Device & Technical Data

• IP address (approximate location), browser, OS, device type, screen size
• Time zone, session duration, referrers, and network information

5.2 Usage & Behavioral Data

• Pages viewed, navigation paths, searches, clicks/scrolls
• Products viewed/added to cart, checkout behavior, abandoned carts

6: Information We Obtain From Third Parties

6.1 Social Sign-in & Integrations

• Profile info (name, email, avatar) with your permission

6.2 Marketing & Analytics Partners

• Attribution data, audience/interest segments, and fraud-prevention signals

6.3 Public Sources

• Public reviews, testimonials, and business contact data

7: How We Use Your Personal Information

7.1 Order Processing

• Process orders, arrange shipping, handle returns/refunds, prevent fraud

7.2 Customer Service

• Support inquiries, notifications, account/security alerts, surveys

7.3 Marketing & Personalization

• Recommendations, newsletters/offers (with consent where required)
• Market research, segmentation, and campaign measurement

7.4 Site Operation & Improvements

• Performance monitoring, A/B testing, security and abuse prevention

7.5 Legal Compliance

• Compliance with laws, defending legal claims, and enforcing terms

8: Cookies & Similar Technologies (Consent & Controls)

We use cookies, SDKs, and similar technologies (“cookies”) to run the Site, remember your choices, measure performance, and deliver relevant ads. Some cookies are strictly necessary and always active; others require your consent in the EEA/UK and can be managed in our Cookies Settings. You can reopen the Cookies Settings link in our footer.

Cookie categories (matched to our banner):

• Required (Always Active) – Core functions: navigation, checkout, authentication, security, load balancing, and consent logs.
• Functionality & Analysis – Improves features and analyzes usage to enhance your experience and test new features.
• Performance Marketing – Measures ad campaign performance and attribution.
• Remarketing – Builds audiences to show more relevant ads and limit frequency across sites/apps.
• Integration of External Media – Enables embedded video, mapping, and social widgets, which may set their own cookies.

Examples & typical retention: Required (session to 30 days; consent log 6–13 months); Google Analytics _ga & _ga_* (~13 months); _gid (24h); Google Ads _gcl_au (~90 days); Meta Pixel _fbp (~90 days); embedded players vary by provider.

Manage cookies / withdraw consent: Use the Manage Cookies banner or the Cookies Settings link in the footer to Accept all, Reject All, or Confirm My Choices per category. Clearing your browser cookies will prompt the banner again.

Global Privacy Control (GPC): If your browser sends a GPC signal, we treat it as an opt-out of “sale/share” for CA residents and as a withdrawal of consent for non-essential cookies in the EEA/UK where applicable. We do not respond to legacy “Do Not Track.”

For more information, see our dedicated Cookie Policy.

9: Processing of Data for Web Analytics

We use analytics to understand performance and improve services. Where required, analytics only runs after you consent.

9.1 Google Analytics

• Measures page views, events, referrers, and device attributes.
• IP anonymization/masking and aggregated reporting where supported.
• Opt-out via the Google Analytics Browser Add-on (tools.google.com/dlpage/gaoptout).

9.2 Advertising & Attribution

• We may use Google Ads, Meta, and similar tools for performance and remarketing; these run only if you enable corresponding categories in the Preference Center.

10: How We Disclose Personal Information

We share data with trusted providers under appropriate safeguards. We do not sell personal information for money.

10.1 Service Providers & Partners

1. Payments: processors, fraud prevention, and financial institutions
2. Shipping: carriers, fulfillment, warehouse and tracking providers
3. Marketing/Comms: email platforms, ad networks, CRM, survey tools
4. Technology: hosting/CDN, analytics, support platforms
5. Professional Services: legal, accounting, audit, consulting

10.2 Legal & Protection

• Compliance with laws, law enforcement requests, and legal claims
• Protecting rights, safety, property, and preventing fraud/abuse

10.3 Business Transfers

In a merger, acquisition, or asset sale, information may be transferred under the same protections described here.

11: User-Generated Content

• Reviews, photos, and comments may be public and indexed by search engines.
• You retain ownership but grant us a license to use and display your content.
• We may moderate or remove content that violates our policies.

Tip: Avoid posting sensitive personal information in public content.

12: Third-Party Websites and Links

• Third-party sites and embedded services have their own privacy policies.
• Social media plugins/widgets may collect data about your visits.

13: Children’s Privacy

Our Site and purchasing services are directed to adults (parents and legal guardians) who buy products for children. We do not knowingly collect personal information from children under the applicable digital consent age (US: under 13; EEA/UK: typically 13–16 depending on country). Purchases must be made by individuals who are legally capable of entering into contracts in their jurisdiction (usually 18+).

• If you are a parent/guardian and believe we have collected a child’s information, please contact us at support@bestvoy.com. We will promptly delete such information.
• We may implement age-appropriate measures (e.g., notices at checkout) to help prevent the submission of children’s data.

14: Security and Retention of Your Information

14.1 Security

1. Encryption in transit (SSL/TLS)
2. Restricted access, MFA for admin, and logging
3. Firewalls, vulnerability management, and incident response
4. Employee training and periodic audits

14.2 Retention

• Account data: while active and up to 3 years after closure, unless longer required.
• Orders/transactions: typically 7 years for tax/accounting; payment card data deleted after processing.
• Marketing/analytics: until you unsubscribe/withdraw consent, or after 24–26 months of inactivity (aggregated thereafter).
• Cookie consent logs: 6–13 months.
• Support records: about 3 years for quality/dispute resolution.

15: Your Rights and Choices

15.1 Access & Portability

• Request a copy of your data and information about processing.

15.2 Correction, Deletion, Restriction, Objection

• Correct inaccuracies, request deletion, restrict processing, or object to processing (including direct marketing).

15.3 Consent & Marketing Preferences

• Withdraw consent at any time via the footer “Cookies Settings” or by contacting us.
• Unsubscribe from emails using the link in each message.

15.4 How to Exercise

• Update settings in your account (where available).
• Use our Cookies Settings in the footer.
• Email: support@bestvoy.com

Response time: We respond within 30 days or as required by law; complex requests may take longer with notice.

16: Complaints

Please contact us first so we can address your concerns.

1. Initial Contact: support@bestvoy.com
2. Investigation: We review and respond within 30 days.
3. Resolution: We work with you to resolve any privacy issues.

17: California Privacy Notice (CPRA)

• Rights: know/access, correct, delete, and portability; opt-out of “sale” or “sharing” for cross-context behavioral advertising.
• Sale/Share: We don’t sell for money, but we may share identifiers and internet/activity data with ad partners for remarketing/ads. Opt out by selecting Reject All or turning off Performance Marketing and Remarketing in our Cookies Settings in the footer; we honor GPC signals.
• Sensitive Personal Information: We do not use/disclose SPI in ways that require a “Limit the Use of My SPI” link.
• Non-discrimination: We will not discriminate for exercising your rights.

18: EEA/UK Addendum – GDPR/UK-GDPR

When we offer goods or services to individuals in the EEA/UK or monitor their behavior, we process personal data in accordance with GDPR/UK-GDPR.

18.1 Your GDPR Rights

• Access – obtain confirmation and a copy of your personal data we process.
• Rectification – correct inaccurate or incomplete data.
• Erasure – request deletion in certain circumstances (“right to be forgotten”).
• Restriction – request we limit processing in certain cases.
• Portability – receive data in a structured, commonly used, machine-readable format and transmit it to another controller.
• Object – object to processing based on our legitimate interests and to direct marketing (including profiling).
• Automated decisions – the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal or similarly significant effects.
• Withdraw consent – at any time for processing based on consent (see Section 8 for cookies).

18.2 Legal Bases for Processing

Purpose	Legal Basis
Order processing, customer support	Contract performance (Art.6(1)(b))
Security, fraud prevention, core site operation	Legitimate interests (Art.6(1)(f))
Non-essential cookies, marketing emails	Consent (Art.6(1)(a))
Tax/audit/compliance	Legal obligation (Art.6(1)(c))

18.3 International Transfers

We may transfer data to the United States and other countries that may not offer the same level of protection. Where required, we use appropriate safeguards such as the Standard Contractual Clauses with our service providers.

18.4 How to Exercise Your Rights & Supervisory Authority

• Email us at support@bestvoy.com. We will respond within one month (extendable where permitted).
• You also have the right to lodge a complaint with a supervisory authority. In the UK: Information Commissioner’s Office (ICO) – ico.org.uk.

19: International Users & Transfers

We operate in the United States. If you access the Site from the EEA/UK or other regions, your data may be transferred to countries (including the U.S.) that may not offer the same level of protection. Where required, we rely on appropriate safeguards such as Standard Contractual Clauses with our service providers and take steps to protect your information.

20. Non-Affiliation Disclaimer

We are not affiliated with, endorsed by, or in any way associated with Best Buy or its Geek Squad service.

21: Updates to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting an update on the Site and, where appropriate, by email or banner notice. Please review this page periodically for the latest information.

22: Contact Us

Email: support@bestvoy.com   |   Phone (US): +1 (508) 204-3308

Postal Address: 7300 MILLER DR, FREDERICK CO 80504, US

Last updated: 2025-09-08