We understand that sometimes you may need to change or cancel your order. Below are our policies and processes:

If your order has not yet shipped, you are eligible for a 100% refund. Contact us immediately at support@bestvoy.com to process your request.

We only replace items that are defective or damaged. To exchange for the same item:

1. Email us at support@bestvoy.com

2. Return your item to: 5th Floor, Building 11, Julong Industrial Zone, Baiyun District, Guangzhou City, Guangdong Province, China.

3. Include all original packaging and accessories.

1. You are responsible for return shipping costs for exchanges.

2. Exchange delivery times vary based on your location.

Thank you for choosing Bestvoy!