Thank you for shopping at Bestvoy!

We offer refund and/or exchange within the first 30 days of your purchase. If 30 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind.

Eligibility for Refunds and Exchanges

1.Your item must be unused and in the same condition that you received it.

2.The item must be in the original packaging.

3.To complete your return, we require a receipt or proof of purchase.

4.Only regular priced items may be refunded, sale items cannot be refunded.

If the item in question was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.

Refund Policy Update

1.Before Shipment: If your order has not yet been shipped, you are eligible for a 100% refund. Please contact us at service@bestvoy.com to process your request.

2.After Shipment: If your order has already been shipped, you will need to wait until you receive the product. Once you have received the product, you can return it to us at your own cost, and we will process your refund after inspecting the returned item.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at service@bestvoy.com and send your item to: 5th Floor, Building 11, Julong Industrial Zone, Baiyun District, Guangzhou City, Guangdong Province, China.

Exempt Goods

The following are exempt from refunds:

1.Gift cards

2.Some health and personal care items

Partial refunds may be granted in the following cases:

1.Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.

2.Any item that is returned more than 30 days after delivery.

Refund Process

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

Late or Missing Refunds

If you have not received a refund yet:

1.First check your bank account again.

2.Then contact your credit card company; it may take some time before your refund is officially posted.

If you have done all of this and you still have not received your refund, please contact us at service@bestvoy.com.

Shipping

1.Please do not send the product back to the manufacturer. It must be sent to the following address: 5th Floor, Building 11, Julong Industrial Zone, Baiyun District, Guangzhou City, Guangdong Province, China.

2.You will be responsible for paying for your own shipping costs for returning your item.

3.Shipping costs are non-refundable! If you receive a refund, the cost of return shipping will be deducted from your refund.

4.Depending on where you live, the time it may take for your exchanged product to reach you may vary.

5.Please note, we cannot guarantee that we will receive your returned item.

Thank you for understanding!